Privacy Policy for JAM Radio

Last updated: 29 April 2026

JAM Radio, available through jamradio.uk and the JAM Radio mobile app, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use our mobile app, listen to our live stream, read articles, receive notifications, or interact with JAM Radio services.

This policy applies to:

• The JAM Radio website, including jamradio.uk and related JAM Radio web pages.
• The JAM Radio Android mobile app.
• JAM Radio content, live streaming, articles, notifications, embedded media, and related services.

For the purposes of this policy, "JAM Radio", "we", "our", or "us" refers to JAM Radio.

Information We Collect

We may collect and process the following categories of information.

Information You Provide

You may provide information directly when you contact us, create or use a website account, send a dedication, submit a form, request deletion of your information, participate in website features, or communicate with JAM Radio.

This may include:

• Name or username.
• Email address.
• Phone number, if provided.
• Message, dedication, enquiry, or form content.
• Account login details for website member features, where applicable.
• Communication preferences.

Website Technical and Usage Information

When you use the website, we may collect technical and usage information such as:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Time zone and approximate region.
• Pages viewed.
• Date and time of visits.
• Referring pages or links.
• Cookie or similar technology data, where used.
• Security, server, and diagnostic logs.

Mobile App Information

When you use the JAM Radio mobile app, we may process:

• Device type and operating system.
• App version.
• Technical logs and diagnostic information.
• Network request information needed to load app content.
• Usage information, such as sections, articles, live stream, notifications, and media features you interact with.
• Push notification tokens, if you allow notifications.
• Crash, performance, or reliability information where provided by app platform services.

The JAM Radio Android app does not currently request microphone recording permission and does not currently request or use the Android Advertising ID.

Live Stream and Media Information

When you listen to JAM Radio or use media features, we may process technical information needed to provide streaming and playback, including:

• Stream request data.
• Playback-related technical information.
• Device and network information needed to deliver audio and media content.
• Recently played and now-playing metadata displayed in the app or website.

Push Notification Information

If you allow push notifications in the mobile app, the app registers a push notification token so that JAM Radio can send notifications to your device.

Push notification data may include:

• Device push token.
• Device platform.
• App version or device label.
• Notification delivery status.
• The article or content link included in a notification.

You can disable push notifications at any time in your device settings.

How We Use Your Information

We use information for the following purposes:

• To provide, operate, and maintain the JAM Radio website and mobile app.
• To deliver live radio streaming and media playback.
• To load articles, images, videos, podcasts, events, music, and artist content.
• To send push notifications where you have allowed them.
• To open article deep links and notification links correctly.
• To respond to messages, enquiries, dedications, and support requests.
• To manage website account features, where used.
• To improve app and website performance, reliability, layout, and content delivery.
• To diagnose bugs, crashes, playback problems, notification delivery problems, and security issues.
• To prevent fraud, abuse, spam, unauthorized access, or misuse.
• To comply with legal, regulatory, accounting, or security obligations.

Legal Bases for Processing

Where UK GDPR or other data protection law applies, we rely on one or more of the following legal bases:

• Consent, for example where you opt in to push notifications, marketing, cookies, or optional communications.
• Contract or pre-contractual steps, where processing is needed to provide a requested service.
• Legitimate interests, including operating, securing, improving, and promoting JAM Radio services, provided your rights and freedoms do not override those interests.
• Legal obligation, where processing is necessary to comply with applicable law.

Cookies and Similar Technologies

The JAM Radio website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, measure usage, and support embedded content or third-party services.

Some third-party embedded content may set its own cookies or use similar technologies. This can include media players, social media embeds, advertising or affiliate links, analytics, and external content providers.

You can control cookies through your browser settings. Blocking some cookies may affect website features.

Third-Party Services and Embedded Content

The website and app may use third-party services to provide hosting, content delivery, notifications, live streaming, embedded media, diagnostics, security, and app platform features.

These may include, depending on the feature used:

• Google Play services and Firebase services, including push notification delivery.
• Google Play Console and Android platform services.
• Render or other hosting providers for JAM Radio app/API services.
• RadioKing or other radio streaming and metadata providers.
• YouTube, Instagram, Facebook, TikTok, X/Twitter, Spotify, Kaltura, and other embedded media providers.
• Image, video, podcast, or social media platforms used in articles.
• Affiliate or advertising partners where articles include affiliate links or advertisements.

When you interact with embedded content, that third-party provider may receive information such as your IP address, device/browser information, page URL, or interaction data. Those third parties process information under their own privacy policies.

Affiliate Links and Advertising

Some JAM Radio website articles may include advertisements, sponsored links, or affiliate links, including links to third-party retailers or services. If you click an affiliate link or advertisement, the third-party site may collect information about your visit and purchase activity according to its own privacy policy.

JAM Radio may earn a commission from qualifying purchases made through some affiliate links.

The JAM Radio Android app does not currently request or use the Android Advertising ID.

How We Share Information

We do not sell your personal data.

We may share limited information where necessary with:

• Service providers that help us operate the website, app, streaming, notifications, hosting, security, analytics, diagnostics, or communications.
• Third-party platforms whose embedded content you choose to view or interact with.
• Professional advisers, regulators, law enforcement, or public authorities where required by law or necessary to protect rights, safety, and security.
• Successors or relevant parties if JAM Radio undergoes a business transfer, restructuring, or similar transaction.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including providing services, maintaining security, resolving disputes, complying with legal obligations, and keeping appropriate records.

Retention periods vary depending on the type of information:

• Contact and enquiry messages may be kept for as long as needed to respond and keep business records.
• Push notification tokens may be kept while the app installation is active and may be removed when no longer valid.
• Technical logs are generally kept for limited periods unless needed for security, debugging, or legal reasons.
• Website account information may be kept while your account remains active or as required by law.

Data Security

We use reasonable technical and organizational measures to protect personal information against accidental loss, unauthorized access, misuse, alteration, or disclosure.

No website, app, stream, or internet transmission can be guaranteed to be completely secure. You are responsible for keeping any account login details confidential.

International Transfers

Some service providers or third-party platforms used by JAM Radio may process information outside the United Kingdom or European Economic Area. Where required, we rely on appropriate safeguards, contractual protections, adequacy decisions, or other lawful transfer mechanisms.

Your Rights

Depending on your location and applicable law, you may have rights including:

• The right to access personal information we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to restrict or object to certain processing.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.
• The right to complain to a data protection authority.

If you make a request, we will respond within the time required by applicable law.

Deleting Your Information

You may request deletion of personal information associated with your JAM Radio website account, app usage, push notification registration, or communications with us.

To request deletion, use the personal information deletion link on the website privacy page, contact us through the JAM Radio contact page, or email us using the contact details provided below.

You can also:

• Disable push notifications in your device settings.
• Clear app storage or uninstall the app to remove local app data from your device.
• Use browser settings to clear website cookies and local storage.

Some information may need to be retained where required for legal, security, fraud prevention, dispute resolution, or accounting purposes.

Children's Privacy

JAM Radio is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

If Google Play or local law requires a higher age threshold for your region, we will apply the relevant standard.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will post the new version on this page and update the "Last updated" date.

Changes are effective when posted unless stated otherwise.

Contact Us

If you have questions about this Privacy Policy or want to exercise your data protection rights, please contact us:

• Website: https://jamradio.uk/contact
• Privacy policy page: https://jamradio.uk/privacy-policy
• Email: editor@jamradio.uk